September 25, 2026
One of the most valuable resources in any organization is not found in a report or spreadsheet. It is found in the feedback we receive from our team members. Employees are on the front lines every day. Because of that, they have unique insight into what is working well and where we can improve.
At The Westbury, creating a culture where employees feel heard matters deeply. It helps improve retention, strengthen engagement, and support informed business decisions.
When employees know their opinions matter, they are more likely to feel valued and respected. They are also more likely to stay engaged in their work, take ownership, and remain committed.
Employees who believe their voices are heard are more likely to stay. This can reduce turnover and help create a stable, positive workplace culture.
At The Westbury, a positive workplace culture includes finding ways to make the day more fun. Jokes, themed events, friendly competitions, and moments of laughter can bring energy into the workday.
These simple moments matter. When people feel comfortable and appreciated, they are more likely to build strong relationships. They can also feel more connected to the team around them.
Laughter can help create a sense of belonging. It encourages team members to support one another and work better together. It also reminds employees that a strong workplace culture can grow through joy, connection, and everyday kindness.
Collecting feedback is only the first step. The real impact comes from taking action. Regular one-on-one conversations give team members a place to share their thoughts.
The annual Great Place to Work® Survey also provides helpful insight. By reviewing those results and following up consistently, we can better understand what employees need. We can also turn feedback into meaningful improvements.
I believe transparency builds trust. Even when every suggestion cannot be implemented, communication matters. It is important to explain the “why” behind decisions and speak openly with the team.
This time of year is when we begin planning for our 2027 Business Plan. I am excited to use employee feedback to help shape that plan. Their ideas will help us continue going far together as a team in 2027.
Every suggestion, concern, and idea is an opportunity to improve. Feedback helps us strengthen our workplace, support retention, and better serve our residents and team members.
As Assistant Executive Director at The Westbury, my goal is simple: Listen intentionally. Respond thoughtfully. Act consistently.
The Westbury Senior Living in Columbia, MO, offers independent senior apartments, assisted living, and memory care with a variety of services and a range of floor plan options. Amenities include restaurant dining, 24-hour bistro, concierge service, housekeeping, events and entertainment, personal care, transportation services, and more. Centrally located near University Hospital and Boone Hospital with convenient access to major shopping centers and attractions, including Mizzou Tigers, Columbia Mall, The Broadway Shops, MKT Nature and Fitness Trail, Finger Lake State Park, and LA Nickell Golf Course.
The Westbury Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age or handicap, except as limited by state and federal law.
